Zoombu

Archive for August, 2009

Where is the innovation in travel?

Tuesday, August 18th, 2009
Lightbulb by Jago Pauwel under the Creative Commons license

Lightbulb by Jago Pauwel under the Creative Commons license

I was proudly invited to hold a ‘lunch ‘n’ learn’ session with the Google Travel team today to address the question of whether there is real innovation happening in the travel sector.  Google has had a long history of engaging with start-ups early on and it is great to see that this ethos continues as their empire grows. My mission was to convince them that there is indeed innovation taking place, and that it is small, nimble start-ups that are leading the way. Of course, I wanted to prove my point by sharing some of the developments taking place on Zoombu.

Our propriety travel search engine technology can search through thousands of routes across multiple modes of transportation and recommend the cheapest, fastest or greenest end-to-end route.  There is real innovation taking place on the technology side with our search and routing algorithms and this will be the first time true end-to-end travel search is available to consumers, helping them to pick through the confusing array of travel options.  This is certainly not a trivial nut to crack and it requires vision, real engineering, a good dose of hard work and dedication to pull off.  It also takes time….but nobody said that innovation happened overnight!

Recent discussions on the likes of Alex Bainbridge’s blog have also challenged the state of innovation in the travel industry and whether the ‘travel 2.0′ era has actually hit yet.  With Zoombu and a few other exciting developments we are privy to in this sector, I know that the travel industry will change markedly in the months and years to come.  The typical time lag for innovation to hit mainstream is 18 months…so look to the start-ups now to see the shape of the future of travel.

- Posted by Rachel

Zoombu did Seedcamp – now it’s your turn!

Thursday, August 13th, 2009
Image by Iant_70 under the creative commons license

Seedcamp is designed to ‘jump-start’ European start-ups through it’s intense mentoring, networking and business building

programme.  The main event is held over a week in September (21st – 25th) in London, although various ‘mini-Seedcamp’ one day events have been going on throughout the year.

Zoombu was a Seedcamp participant last year and we can’t speak
highly enough about the quality of input we received into our then embryonic business.  We were grilled by successful serial entrepreneurs, venture capitalists, technologists, designers, marketers, journalists and lawyers. Their input helped to shape the foundations of our business, and this support network has continued long after the week itself.

If you are building a start-up in Europe, you should definitely consider applying to Seedcamp. It’s competitive (close to 400 applications for 23 places last year) so it’s well worth putting time into your application and pitch preparation, but it’s time well spent.  Applications close on the 23rd August, so get cracking before it’s too late!

- Posted by Rachel

Traditional online travel services are no longer enough.

Wednesday, August 12th, 2009

Travellers are frustrated with current solutions for figuring out their options online. Photo by Sybren A Stuvel under the Creative Commons license

Shifts in the number of travellers shying away from online travel websites towards traditional travel agents should serve as a wake-up call to online travel providers. The trend, identified in a recent Forrester report, suggests that there are 15 percent fewer travellers who enjoy using the web to book travel in 2009 than there were in 2007.

This is representative of the increasing complexity of booking a flight, train or a package deal. Travellers must browse through multiple travel websites to search for travel options and are forced to wade through the fine print to understand specific terms and conditions before booking. Most traditional travel websites are only able to offer a list of transport options from airport or train station A to B and not more specific door-to-door travel options. Even with the advent of social networking and the ability to learn about the customers’ needs, the majority of travel websites still plainly offer a generic listing of hotels or flights instead of profiling the customer to list options that fit best with the traveller’s style, need and budget.

There is an opportunity here for online travel websites to engage with the customer and to make the planning and the booking process more personalised and convenient. Zoombu allows people to compare entire end-to-end routes across multiple different transportation modes within a single search. Our service will also learn about your specific preferences, just like a real travel agent would, and build on these time and again to find the best trip for you.

Online travel websites could provide additional services, such as suggesting the best possible insurance plan based on the duration of travel, details on foreign exchange, permissible baggage limits for a particular flight, video tours of the destination, and detailed visa information.

There is a great opportunity for new travel websites to differentiate themselves by serving as travel agents and offering more complete and personalised travel packages without making the user experience overly complex. Existing online travel services that do not wake up to these changing trends might well struggle to keep users around.

-Posted by Sharad Piplani, Zoombu Team